FlexiPromise
Return your device when your plans change and get 50% back on the rental value for the days remaining after you hand it to the courier.
The only WiFi hire company offering a refund on unused rental days.
Pocket WiFi & home routers
3 day minimum hire charge
Starlink
5 day minimum hire charge
How it works
- Send the device back when you no longer need it.
- Your rental charges stop when the parcel is handed to the courier.
- A minimum hire charge applies (see the minimums below).
- If you return early, FlexiPromise refunds 50% of the rental value for the days remaining after courier handover, calculated using the pricing bands for your booking.
Worked example
You book 10 days and return the device after 6 days. That leaves 4 rental days remaining after courier handover. FlexiPromise refunds 50% of the rental value for those 4 days.
A minimum hire charge applies. Because pricing is tiered, the refund is based on the rental value, not simply half the number of days.
We cannot offer a full refund because your device has been reserved, prepared and held for your booking. The remaining rental period may not be available to rent to someone else at short notice.
A few useful details
- The minimum hire charge is 3 rental days for pocket WiFi and home routers, and 5 rental days for Starlink.
- Your deposit is refunded separately after the device is returned safely.
- If you need the device longer, use the extension link we email you or contact us.
- The full terms that apply to your booking are available in our terms and conditions.