Order today for delivery on Thursday, 17 Sep
We’re away briefly. New bookings will be processed on Tuesday evening and delivered from Thursday, 17 September.
Standard delivery
From £7.99, with next-day delivery after dispatch
Free returns
QR code emailed to you. Drop off at over 20,000 Post Office branches, lockers and service points across the UK, no printer needed
Delivery days
No delivery on Sundays or bank holidays
Where we deliver
Anywhere in the UK: homes, hotels, offices, Airbnbs
Delivery costs
Standard delivery is £7.99 for either device, with next-day delivery after dispatch. Your earliest available delivery date is calculated from when you order, and you can choose a later date during booking if that suits you better.
When will my device arrive?
We dispatch Monday to Friday, plus Saturday for orders placed on Friday before 3pm. When you book, you select your required delivery date, and we'll make sure the device is dispatched in time to arrive on that date.
| Order placed | Dispatched | Earliest delivery |
|---|---|---|
| Monday to Thursday | Following day | Day after dispatch |
| Friday before 3pm | Saturday | Monday |
| Friday from 3pm | Monday | Tuesday |
| Saturday or Sunday | Monday | Tuesday |
Sundays and bank holidays move dispatch or delivery to the next available day.
If you need a device urgently, get in touch via our contact page and we'll do our best to accommodate you.
Where we deliver
We deliver to any valid UK address: houses, flats, hotels, B&Bs, holiday lets, Airbnbs, and offices. Just enter your delivery address at checkout.
If you're staying in a hotel or similar, the package will be delivered to reception. Just let the front desk know to expect it.
What if I'm not in?
Try to have someone around on your delivery day, whether that's you, a housemate, or a neighbour you trust. We can't give you an exact arrival time, so the safest bet is someone being in from the morning. If you're staying somewhere with a reception, concierge or mailroom, the courier can hand it in there too. Just give the front desk a heads up.
Your dispatch email has a tracking link so you can follow the parcel and leave delivery instructions, like a safe place. If you do that, the parcel is your responsibility once it's dropped where you asked. And if tracking says delivered but nothing's turned up, get in touch straight away and we'll chase it with the courier.
Returning your device
Returns are completely free. We'll email you a link to generate your returns QR code, and you just show it at any Royal Mail post office. No printer needed. Your drop off date is used to calculate when your rental ends, so your chargeable rental period stops as soon as you drop it off, not when we receive it.
How to return
- 1Pack the device securely in the original packaging
- 2We'll email you a link to generate your returns QR code, so check your inbox
- 3Drop it off at one of over 20,000 Post Office branches, lockers and service points across the UK and show the QR code
- 4Keep your proof of postage receipt until your deposit has been refunded
Why we use dropoff, not a post box
When you drop your device at a Royal Mail post office, you get a scan receipt as proof that it left your hands. We can track the parcel from that moment. If anything goes wrong in transit after that, it's on the courier, not you. Your deposit is safe the moment you get that receipt.
Lost your return label?
No problem. Contact us via the contact page and we'll send you a replacement. Please don't delay returning the device as rental charges continue until the return is posted.
Device arrived damaged or faulty?
Please inspect your device as soon as it arrives. If it's damaged or not working, contact us within 24 hours and we'll arrange a replacement as quickly as possible. Do not return a faulty device without contacting us first.