FlexiWiFi

Broadband compensation calculator

Broadband let you down? Work out the Ofcom automatic compensation you could be owed for a fault or outage, a late installation or a missed engineer appointment. Then price temporary WiFi for exactly the gap you need.

Free to checkTakes about a minuteOfcom rates from April 2026No personal details

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“WiFi router quickly delivered to our campsite during our family holiday. I thought we could have a quiet family holiday with no iPads, anyway thanks Bill, the family have agreed to go camping again next year.”

James W. · 2 days ago

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“Quick delivery, setup easy, covered a large house very well, just one bedroom wouldn't reach. Return early very easy. All in all a very good experience.”

John B. · 2 weeks ago

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“Ordered a temp router after moving house while waiting for our broadband. It was easy to order and very easy to use, plugged it in and we had internet. Our broadband ended up being installed earlier than expected and I was able to send the router back and received a refund for the unused days.”

Susy B. · 3 weeks ago

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2026 Ofcom automatic compensation rates

These are the minimum amounts participating providers pay from 1 April 2026. They go up each April in line with inflation.

Ofcom automatic compensation rates for 2026
What happenedCompensationWhen it startsExample
Broadband or landline fault (complete loss of service)£10.34 a dayAfter 11:59 pm on the second working day after you report itReported Monday, fixed Friday: 2 days, £20.68
Late installation or activation£6.46 a dayOn the activation date confirmed in writing, if it’s missedPromised the 12th, live on the 15th: 3 days, £19.38
Missed engineer appointment£32.31 eachWhen the engineer doesn’t turn up, or the visit is changed with less than 24 hours’ noticeOne missed visit: £32.31

How automatic broadband compensation works

Ofcom’s voluntary automatic compensation scheme covers residential fixed broadband and landlines with participating providers. There are three types of payment, and more than one can apply.

Faults. If your broadband stops working completely, your provider has until 11:59 pm on the second working day after you report it to fix it. Miss that and you get £10.34, then £10.34 for each full day it stays broken. Report on a Monday and it’s fixed on Friday? That’s two days.

Delayed installation. A new service that misses the activation date confirmed in writing earns £6.46 a day. Calendar days count, including weekends. A promised date of the 12th followed by activation on the 15th produces three delayed days: the 12th, 13th and 14th.

Missed appointments. £32.31 can be added when an engineer does not turn up, or the visit is changed with less than 24 hours’ notice. This applies to installation and repair visits.

Important exclusions and uncertainties

  • The scheme covers residential fixed broadband and landlines, not business broadband or mobile-only services.
  • Fault compensation needs a complete loss of service. Slow speeds or a connection that keeps dropping are not covered.
  • Compensation may not apply where the problem is with equipment or wiring in your home, or where the customer caused or prolonged it, refused access or declined the earliest replacement appointment.
  • If your landline and broadband go down at the same time, only one fault payment applies.
  • On a long fault or delay, your provider can send a notice once compensation has run for 30 days, saying payments will stop. It must give at least 30 days’ warning, so payments can stop from day 60 at the earliest. You can cancel without early termination charges before then.

Which providers pay automatic compensation?

These providers have signed up to Ofcom’s scheme, so the same minimum rates apply whichever one you’re with.

  • BT
  • EE
  • Hyperoptic
  • Plusnet
  • Sky
  • NOW Broadband
  • TalkTalk
  • Utility Warehouse
  • Virgin Media
  • Vodafone
  • Zen Internet

TalkTalk has restrictions for some customers who aren’t on the Openreach network. If your provider isn’t listed, it may not be part of the scheme, so check its own terms.

What to do if you haven’t been paid

  1. Check what you’re owed

    Use the calculator above, and keep your fault reference, the written activation date and any appointment messages.

  2. Allow 30 days

    Providers normally add it to your bill within 30 calendar days of the fix, activation, cancellation or missed appointment.

  3. Contact your provider

    Ask for the automatic compensation you’re owed. If it still isn’t paid, make a formal complaint.

  4. Take it to the ombudsman

    If your complaint isn’t sorted within 8 weeks, or you get a deadlock letter, you can take it to your provider’s free dispute scheme: the Communications Ombudsman or CISAS.

Broadband compensation questions

If your provider is in Ofcom’s voluntary scheme and your broadband has stopped working completely, the current rate is £10.34 for each calendar day it stays unrepaired after two full working days from when you reported the fault. A slow or intermittent connection is not covered.

It’s automatic. Once you’ve reported a fault, or your provider has missed an activation date or appointment, it should pay without a separate claim, usually as a bill credit. You only need to chase it if a payment you’re owed hasn’t appeared within 30 days.

Yes. BT, EE, Hyperoptic, Plusnet, Sky, NOW Broadband, TalkTalk, Utility Warehouse, Virgin Media, Vodafone and Zen Internet have all signed up to Ofcom’s scheme, so the same minimum rates apply: £10.34 a day for a fault, £6.46 a day for a late installation and £32.31 per missed appointment.

Your provider has until 11:59 pm on the second working day after you report the fault. Working days are Monday to Friday, not counting bank holidays, so a fault reported on a Monday has a deadline of 11:59 pm on Wednesday. Miss it and £10.34 is due straight away, then another £10.34 for each full day it stays broken. A fix on Thursday means one day, and a fix on Friday means two.

The current voluntary scheme rate is £6.46 for the missed activation date and each qualifying calendar day until activation or cancellation. Eligibility and any provider-specific limit still need to be confirmed by your provider.

Yes. If your provider does not activate the service by 11:59 pm on the date confirmed in writing, that missed date is the first qualifying day. If it goes live on the promised date, the estimate is zero.

The current scheme rate is £32.31 per qualifying appointment, for installation and repair visits alike. It can apply when the engineer does not attend or the appointment is changed with less than 24 hours’ notice.

Yes. A missed engineer appointment can be paid on top of fault or delayed-installation compensation. Tick everything that happened and the calculator shows each part separately, then adds them up.

If both lose service at the same time, you only receive one fault compensation payment, not one for each.

Not through automatic compensation, which only covers a complete loss of service. But if your provider has signed up to Ofcom’s broadband speeds code, and your speed drops below the minimum it guaranteed when you signed up and it can’t fix it within 30 days, you may be able to leave your contract without a penalty.

No. The scheme covers residential landline and broadband customers. Business contracts usually have their own service level terms, so check yours.

Once compensation has been running for 30 days, your provider can send a notice saying payments will stop. The notice must give at least 30 days’ warning, so payments can stop from day 60 at the earliest. You can cancel without early termination charges before that date. After it, your provider should offer an alternative, such as a mobile connection, or keep paying if it can’t.

It is normally applied automatically as a bill credit within 30 calendar days after the fault is fixed, the service is activated, the order is cancelled or the missed appointment occurs. Contact your provider if an expected credit does not appear.

Choose Another provider. The calculator will illustrate the amount using the current Ofcom rate, but the provider may not participate in the voluntary scheme. Check its own terms before relying on the estimate.

You can extend a FlexiWiFi rental if the date moves. If you finish early, the existing FlexiPromise policy may refund part of unused rental days, subject to its terms and minimum charge.

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Rates and sources

Rates effective from 1 April 2026. Last checked 10 September 2026.

Ofcom: Automatic compensation, what you need to knowOfcom industry code of practice for automatic compensationEE automatic compensation policy example

This calculator is an estimate, not legal advice. Your provider decides whether a claim qualifies under its terms and the voluntary scheme.