Rental Agreement

1. The Parties

This agreement is between FlexiWiFi Ltd ("we", "us", "our") and the person placing the order ("you", "the customer"). By proceeding to payment you confirm that you have read, understood, and agreed to these terms.

2. The Device

We will supply the device specified in your order (Pocket MiFi or Home Router). The device remains our property at all times. You are responsible for keeping it safe and returning it in the same condition as received, subject to fair wear and tear.

3. Rental Period & Charges

The rental period begins on your selected delivery date and ends on the date the device is posted back to us. Pricing is tiered — lower day rates apply only to days within that band, not retroactively to all days. A minimum hire period of 3 days applies.

If you return the device before your estimated return date, we will refund the unused days (subject to the 3-day minimum). The postmark or Evri drop-off date is used to determine the return date.

If you need to extend your rental beyond the estimated return date, you must notify us in advance. Additional days will be charged at the applicable rate and deducted from your deposit.

4. Deposit

A refundable deposit is charged at the time of payment. This deposit is held as security against loss, theft, or damage beyond fair wear and tear. The deposit will be refunded in full within 3–5 working days of us receiving the device back in good condition. Please note that it may take up to 10 working days to show on your account.

If the device or it's accessories (including but not limited to: cables, batteries, sim card) are not returned or are returned damaged, we reserve the right to deduct the reasonable cost of repair or replacement from the deposit. If the the deposit does not cover the full extent of the damage or replacement, the deposit will be retained in full and we may pursue further recovery of costs. We ask for a £50 deposit for Pocket MiFi devices and £75 for our Home Routers.

5. Delivery

We deliver Monday to Friday only. Delivery timescales are estimates and we cannot be held liable for delays caused by the courier. Risk of damage or loss during outbound delivery passes to you upon receipt of the device. Please inspect the device upon arrival and notify us of any damage within 24 hours.

6. Returns

You are responsible for returning the device using the prepaid Evri returns label provided. The device must be returned in it's original packaging to prevent damage in transit. We recommend retaining your proof of postage until your deposit has been refunded.

If you lose the return label, please contact us and we will arrange a replacement. We cannot accept liability for devices lost in return transit where proof of postage cannot be provided.

7. Acceptable Use

The device must only be used within the United Kingdom. You must not use the device for any unlawful purpose, or in any way that may damage, overload, or impair the network. Unlimited data is subject to our network provider's fair use policies for abusive or commercial-scale usage.

8. Loss, Theft & Damage

You are responsible for the device from the moment of delivery until it has been dropped off with our courier. In the event of theft, please obtain a crime reference number and notify us immediately. We reserve the right to charge for the full replacement cost of a device that is lost, stolen, or damaged beyond repair. If the device arrives or becomes faulty, you should notify us as soon as possible and we will arrange a replacement.

9. Liability

We are not liable for any loss of business, revenue, profits, or data arising from the use of or inability to use the device or network service. Our total liability to you shall not exceed the total amount paid by you for the rental.

We do not guarantee signal or specific download or upload speeds, as these depend on network coverage and conditions at your location.

10. Cancellations

If you wish to cancel your order before the device has been dispatched, please contact us as soon as possible. We will issue a full refund where cancellation is received before dispatch. Once dispatched, the 3-day minimum charge applies.

11. Governing Law

This agreement is governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact

If you have any questions about this agreement, please contact us via the contact page.